News

  • Do I need to pay more extra charges except for shipping charge and goods cost?

    The international business will generate the import taxes, customs duties and fees which are levied when the goods arrives in the destination country. These additional charges for customs clearance must be borne by the consignee; we have no control over these charges and can't predict what th...
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  • What if any damage during shipping?

    Please kindly check the package when you receive it. If you find damage, you can definitely refuse signing acceptance and then claim loss from the express service company. At the same time, please take photos of the damaged packing and item. And we will help with the claim from our side.
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  • How many days will my order arrive?

    Excepting for our lead time (2 working days), the Global Express will take around 3-6 days.
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  • How long will my order be shipped out after payment confirmed?

    After receiving your payment, your goods will generally be shipped out within 2 working days if there is no any special requirement.
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  • How to pay? Can I use Credit Card?

    We accept following methods of payment: PayPal online payment,    PayPal direct payment, credit card (through PayPal gateway, some areas may be restricted), bank transfer/Telegraphic Transfer (T/T) payment and Western
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  • What accessories should be purchased to come with the machine?

    We will give you some spare parts and maintence kits together with the printer. And also give you 1 spool of PLA filament for your first-run.
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  • How to purchase?

    Place the order at our online store directly2) Contact with our sales team for purchase guide3) Contact with our sales team to consult if we have authorized agents at local, and then buy the printer at local
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  • Does the Software Support Multiple Extruders?

    If you鈥檙e lucky enough to have multiple extruders on your machine, our software can help you make the most of them! We support as many extruders as you want and you can easily use different extruders for the outline, infill, or support structures. Try printing your support structures in a disso...
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  • How Do I Choose What Models are Sliced by a Process?

    Double click on your process and choose 鈥淪elect Models鈥? Simply click and highlight the models you want to slice with the current process or choose Select All to choose all currently imported models. Pro tip: If you add your process AFTER you have already imported all of your 3D models, the pr...
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  • Can I Slice Multiple Models at Once?

    You can slice as many models as you want using the software! Just import all of the models you want to slice onto the virtual build table and then position them as you wish. Pro tip: Use the 鈥淎rrange鈥 button to automatically center and position all of your imported
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  • How do I Move, Rotate, and Scale My 3D Model?

    First, ensure that the model you want to use is selected. You can do this by clicking it on the screen. The model should change color to indicate that it is selected. Once you have selected the model, simply Ctrl-left-click (or Command-left-click on a Mac) and drag to move the model on the virtua...
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  • How do I Zoom, Pan, or Rotate the View?

    Rotate the scene using your left mouse button. Panning is performed using the right mouse button. Zooming is controlled using the mouse scroll wheel (or two-finger gestures if your device supports it). For those without a mouse wheel or multi-touch support, you can also zoom using Shift-Left-Clic...
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